TERMS & PRIVACY NOTICE

TRADING CONDITIONS


By placing an order through our website, you agree to the following conditions automatically. Please take a moment to read through the following terms before submitting your order. Should you have any questions that are not addressed here or on our FAQ page please drop us a line at info@corrinesmith.com and we will be happy to assist.

LEAD TIMES

Each and every order is handmade just for you. Current lead time is approximately 6-8 weeks. Should you require your order urgently we are able to offer a rush order service. This service may incur an extra charge depending on required timescales. Please contact us for details.

PAYMENT

We accept most major credit/debit cards via paypal . There is no requirement for you to have a paypal account to use this method. Alternatively payments can be made by phone or cheque. Choose your preferred payment method during checkout and we will take care of the rest.

DELIVERY

Orders will be despatched by the following methods:
UK ORDERS
Flat rates per order:
Royal Mail Special delivery (Insured) – £6.95
INTERNATIONAL ORDERS
International orders will be despatched by Royal Mail International signed for
EUROPE – £15.00
REST OF THE WORLD – £20.00

RETURNS

We take great pride in our work and each piece we make is created specifically for each bride. Due to the intricate level of work, detailed processes and amount of time involved in creating our designs we are unable to offer refunds at this time. Refunds are only offered in the unlikely event that your item arrives faulty.

Please take time to consider your chosen piece. If you require advice or help in making the right decision please contact us before placing your order. We would strongly advise you to visit us in person, however we realise that this isn’t always possible and in some cases we may be able to arrange for you to try a sample before placing your order. Please contact us for further information. It is important to us that you love your accessories and exchanges may be offered at our discretion.

COPYRIGHT

All images and content on this website are protected by copyright laws and may only be used with express written permission. Unlawful copying will lead to legal action.

PRIVACY NOTICE

This website is operated by Corrine Smith Ltd. By using and visiting our website and by submitting your personal information to us you agree to us using your personal information as set out in this privacy policy.

We respect the privacy of users of our website and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This privacy policy contains important information about how we use your personal information.

What information do we collect?

At times we may request that you supply us with personal information. Generally, this information is requested when you buy a product from our website. We may gather the following information about you:

– Name
– Address (City, Country, Postcode, State, Provence, Region)
– Phone number
– Website address
– Email address
– IP address (a unique identifier for your computer or other device)
– Mobile device ID
– Information provided by you in relation to delivery details or gift messaging.

Data is collected, stored and processed securely by Wordpress, Shopify and Corrine Smith Ltd. The employees who work within the company may also have access to your information to process orders. These employees are Corrine Smith (Director), Fiona Davies (Director/Business Manager), Eve Turner (Studio Co-Ordinator) and Debbie Murdoch (Digital Media Co-Ordinator), Sharon Maclean (Packing Assistant), Megan Davies (General Assistant). Corrine Smith Ltd works with Graphic Design Agency, Warriors Studio and Web Development Agency, Form Digital who may have access to your information.

How do we use it?

We will use this information in the following ways:

– To process and distribute orders from our website or any returns.

Do we pass your information to third parties?

We will not pass your information on to any third party unless we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.

How do we use your information for marketing?

– To be in touch with you and to provide updates, marketing, discounts and product information.

Where do we send your information?

Your information will be stored with Mailchimp, WordPress, Shopify and privately with Corrine Smith Ltd in compliance with their respective privacy policies.

How long do we keep your information?

We will keep your information for the purposes set out above unless you request this to be removed.

Cookies

We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. Therefore, when we refer to “you” in this section we mean your computer. We can recognise these cookies on subsequent visits and they allow us to remember you.

Our website links to third-party sites which we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third-party websites and we are not responsible for third-party websites.

How do we protect your information?

We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate, and up to date.

How to obtain a copy of your information

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. Please contact us using the details set out below.

How to contact us if your information or choices change

If your personal information or your preferences change, you don’t want us to send you the information you have requested, or if you have any queries about how we use your personal information, please let us know by contacting us using the details set out below. If you would like to opt out of email marketing, please use the unsubscribe button on the bottom of the email that has been sent to you or contact us using the address below.

Changes to this privacy policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this privacy policy at any time. You are encouraged to review this privacy policy from time to time.

Corrine Smith Ltd
93 John Finnie Street
Kilmarnock
Ayrshire
Scotland
KA1 1BG